On 11th Feb 2026 my husband ordered the adjustable dumbbell 40KG and paid for express shipping. On 18th Feb 2026 the wrong delivery arrived, two 40KG dumbbells none adjustable (less than half the price) was delivered. The same day he emailed and explained the issue but did not get a response so he emailed again on the 19th and he is yet to receive a response. There is no customer service contact number and no response from email. He am left with a product he did not ask for which is more than half the price than the product he ordered. Very poor customer service. He has since left 2 reviews which have been removed and no response via email. Absolutely appauling and will be reporting to trading standards!
I’ve had these dumbbells for about 2 weeks, they were delivered very quickly and seem great so far. I’ve used these for a few workouts and are simple to use and the mechanisms work well.
So far, very happy with them.